Toll Free: 800.259.5356
3334 Commercial Avenue
Northbrook, IL 60062
If the customer is dissatisfied with the UltraSlide or related products, they may be returned to us within 30 days of receiving
the shipment for a full refund of the cost of the product(s). All shipping charges are the responsibility of the customer and will
not be refunded. This guarantee applies to direct sales to customers in the United States and Canada only.
Products damaged due to abuse, misuse, or negligence will not be accepted for a full refund.
We ship throughout the United States using UPS Ground – see the below UPS Ground map for estimated shipping transit
time. Please contact us regarding expedited shipping options as well as freight shipments for large orders. Items shipped
within the United States do not incur sales tax unless shipped within the state of Illinois.
The tax rate for these purchases is 10%.
Please visit our distributors page for a list of our international authorized distributors. If you do not live in a country or region
with an authorized distributor, please contact us for order and shipping information. Please note that all international
shipments may incur customs duties and import taxes. Any additional charges for customs clearance may be collected and
are the responsibility of the recipient.